Frequently Asked Questions

Our hours of operation are Monday thru Friday from 8:00am to 6:00pm Eastern Time and our after hours sales team is available 24 hours a day, 7 days a week. Whether it’s placing an order or answering questions that may help in your purchasing decisions, our specialists are ready to assist you. You can also contact us via email.
  • Billing Address (Name, Address, Phone Number, and E-mail)
  • Shipping Address (Name, Address, Phone Number, and E-mail)
  • Billing Information (Name on Card, Card Number, Card Type, and Expiration Date)

The shipping address is required in order to ship your order; the e-mail address is used to send your receipt and tracking information; the billing address is needed to verify the identity of the cardholder; and the phone number is necessary so that we can call you if there's a problem with your order.
For online orders via our shopping cart we accept Visa, MasterCard, American Express and Discover. We also accept checks and money orders. Mail your check or money order along with a detailed letter listing the items you would like and the shipping destination.
We offer free ground shipping on all orders within the continental United States. We do not offer free ground shipping to Hawaii and Alaska since this method is not provided by our carriers. For expedited shipping rates please proceed to our shopping cart where you can submit your shipping zip code for an instant shipping quote on 3 Day Shipping, 2 Day Shipping, and Next Day Shipping.

Please note that delivery time is subject to the ability of our couriers (UPS, FedEx, and USPS) to fulfill their delivery schedule. FactoryOutletStore is not liable for packages that weren't delivered on time because of mishaps or unavoidable delays by our couriers.

Note: You DO NOT have to submit your credit card information or make any commitment before seeing and agreeing to your shipping charges.

Note: Any changes made to the delivery addresses after shipment will result in a $13 Correction Fee. If the correction will result in the package going to a different state, customer will be responsible for the Correction Fee plus the cost of Shipping.
All orders are processed and shipped within 1-3 business days. Only orders successfully processed by 4pm Eastern Standard Time are eligible for same-day shipment. In case the product you selected is on backorder, you will receive immediate notification and be given the choice to remain on backorder, substitute the backordered item for another item or cancel the order. All orders go through an address verification system in order to protect our customers and the company against fraud. Therefore, we reserve the right to cancel any orders that are suspected of being under fraudulent activity.
We want you to be happy with your purchase from FactoryOutletStore.com. We strive to provide our customers with the highest level of service possible. From the first visit to order delivery, we want you to be completely satisfied with your experience.

Here at the FactoryOutletStore, we not only care about our customer's order experience, but we also care about their safety. Due to the recent COVID-19 outbreak, we will not be accepting returns at this time. However, we are available to answers any questions or concerns you may have regarding your return/exchange. Please feel free to reach out to us at Customerservice@factoryoutletstore.com regarding any return/exchange questions. Thank you for shopping with the FactoryOutletStore & stay safe!
Brand New: All brand new products are factory sealed. All brand new products come with a 1 year manufacturer’s warranty.

Factory Serviced: A product can be designated as factory serviced for several reasons, including:

It was returned: People might return a product for many different reasons. Sometimes they simply don’t understand how to use it. Other times it’s because they received a product as a duplicate gift. Such returns may not be sold as "new" and must be sold as factory serviced.

It required repair: Some products require repair of initial defects. Rest assured we only sell fully-repaired products that operate as new.

When a product has been returned, it is fully examined by trained technicians. They evaluate every detail to be sure it meets all performance specifications. If they determine that the product can be refurbished, it is reconditioned or repaired to factory specifications, then cleaned and tested. Only then is it packaged and presented here for purchase.

Note: Some products may have minor cosmetic blemishes and/or may not include small accessories such as belt clips, wall brackets, carry cases, manuals, etc.
The manufacturer’s warranty period of all the products we sell is stated in the product description.

Brand New Items: All brand new items come with at least a 1 year manufacturer's warranty.

Newly Overhauled Items: All newly overhauled items come with at least a 30 day warranty depending on the model.
In addition to the manufacturer’s warranty that already comes with your product, you may purchase Factory Protection Plans on most of our products.

To learn more about your Factory Protection Plan, please click a link below based on where you live.

Click here if you live in: Alaska, Delaware, Iowa, Idaho, Indiana, Kansas, Louisiana, Maryland, Michigan, Mississippi, North Carolina, North Dakota, Nebraska, Pennsylvania, Rhode Island, South Dakota, Tennessee, West Virginia.

Click here if you live in: Alabama, Arizona, Arkansas, California, Colorado, Connecticut, Florida, Georgia, Hawaii, Illinois, Kentucky, Maine, Massachusetts, Minnesota, Missouri, Montana, New Hampshire, New Jersey, New Mexico, Nevada, New York, Ohio, Oklahoma, Oregon, South Carolina, Texas, Utah, Virginia, Vermont, Washington, Wisconsin, Wyoming.
Except where noted otherwise, the list price or regular price displayed for products on our site represents the full retail price listed on the product itself, suggested by the manufacturer or supplier, or estimated in accordance with standard industry practice; or the estimated retail value for a comparably featured item offered elsewhere. The list price or regular price is a comparative price estimate and may or may not represent the prevailing price in every area on any particular day. For certain items that are offered as a bundle, the list price or regular price may represent "open-stock" prices, which means the aggregate of the manufacturer's estimated or suggested retail price for each of the items included in the set. Despite our best efforts, a small number of the items in our catalog may be mispriced. If the correct price of an item sold by is higher than our stated price, we will, at our discretion, either contact you for instructions before shipping or cancel your order and notify you of such cancellation. If an item you ordered is not available in a time frame that you require, we may recommend a substitution and will provide you the ability to approve the substitution prior to shipping.
All information submitted to FactoryOutletStore is managed with care. We DO NOT sell customer data. All data collected is secured under 256-bit protection. We may share your personal information with select business partners so that they can provide you with special offers, promotional materials, other materials that may be of interest to you, and to improve the overall shopping experience on our site. We are not responsible for the privacy practices of these business partners. You should read their privacy policies to learn how they treat your information.

Email Offer Subscriptions: Upon placing an order through this Site, you will automatically be enrolled in the FactoryOutletStore.com best offers email promotion list based on the billing email address information you have provided, unless you opt-out of receiving such communications. You can withdraw your consent at any time through an email unsubscribe link or by opting-out from our email promotion list by clicking here. This simple opt-out process allows you to unsubscribe if you decide not to receive any further promotional emails from our family of web stores. In order to make our email offers more relevant and useful to you, our servers may receive a confirmation when you open an email message from FactoryOutletStore.com. In addition, if you have any questions about receiving communications from us you may email us at info@factoryoutletstore.com at any time.

Third-party cookies: we work with third party companies who may place cookies on our website visitors’ browsers or use similar tracking technologies (such as advertising IDs in environment that does not support cookies) and may send their own cookies to the visitors’ cookie file.
Our website is not only designed to make your shopping experience easy, quick and enjoyable, but also secure. Protected by a 256-bit secure server certificate, none of our customers' information is released and is all confidential. We DO NOT sell any of our customers' information.
FactoryOutletStore offers a full range of products produced by a variety of manufacturers. Please note that FactoryOutletStore.com does not in any manner allege any affiliation between the manufacturers and our corporation. All products that appear on FactoryOutletStore.com are the sole property of FactoryOutletStore, unless specified otherwise. Such materials protected by this copyright include, but are not limited to, any and all text; any and all images (including icons, logos, and other graphics); and any and all design elements of the website. FactoryOutletStore’s website is used only for the purpose of shopping on this site, placing an order on this site, or for conducting other tasks associated with shopping or placing an order on this site. By placing an order with FactoryOutletStore.com you acknowledge and agree that at no time is FactoryOutletStore making any representation or warranty regarding the products purchased by you the consumer.

BY USING THIS SITE AND/OR ANY SERVICES RELATED THERETO, YOU AGREE THAT YOU HAVE READ, UNDERSTAND AND AGREE TO THE TERMS OF USE AND DISCLAIMER.
Email: info@factoryoutletstore.com
Toll free: (800) 720-7631

FactoryOutletStore
575 Underhill Blvd
Unit 350
Syosset, NY  11791

*** NOTE *** We strive to provide accurate and reliable information about our products and services. However, human mistakes do happen and we cannot be responsible for any typographical errors and reserve the right to cancel orders due to such occurrences. If you are browsing our site and notice something that may seem questionable (i.e. misspellings or incorrect product information) please be kind enough to send us an email at: errors@factoryoutletstore.com. We would greatly appreciate it.